Product Care

• Remove all packaging before use.

• Place your candles on a protected, heat resistant surface, or use an appropriate holder or tray to protect your furniture.

• For all wicked products, keep the wicks trimmed to a length of about 3mm - this optimises burn performance and helps prevent ‘tunnelling’.

• To prevent your candle from smoking, ensure the wick is kept trimmed and keep the wax pool clear of wick trimmings, matches, and any other combustible material.

• Candles are sensitive to both light and temperature, so if you are storing your candles for an extended period of time, keep them in a cool, dry place out of direct sunlight or fluorescent light.

• And, of course, always follow standard candle safety advice - keep lit candles well out of reach of children and pets and away from any flammable materials, and never leave a lit candle unattended!

JAR CANDLES

• Burn Time: Ensure you keep your Jar, Pillar and Tumbler candles lit for long enough to allow the wax to completely melt across the full diameter of the candle. If the wax is not allowed to melt from edge to edge of the jar, it will create a "memory ring," especially if this is the first time the candle is lit. Once a candle has this "memory ring," it will continue to tunnel and to burn that way for the life of the candle. As an approximate guide, each candle should burn one hour for every inch in diameter. Therefore, a large jar candle should burn for a minimum of four hours to liquefy the entire top layer of wax. This will extend the life of your candle and ensure you get the most for your money.

• Wick Length: You should keep the wick trimmed to about 3mm at all times (extinguish the wick first before trimming). This keeps the flame close to the wax and helps prevent a memory ring from forming. For this, we would recommend using a pair of wick trimmers rather than a pair of scissors - their special design allows you to easily reach inside the candle even when it has burnt right down, and their cupped blades collect the wick trimmings and prevent them from falling into the wax pool, which can cause smoking and a fire hazard.

• Jars will become hot during use. To prevent the glass from cracking and to help protect surfaces, be sure to extinguish the flame and discontinue use once the candle burns down to the last 1.5cm of wax.

• All glass candles are fragile and will become hot during use. Allow them to cool before touching and handle with care when moving.

• Never attempt to pick up a candle by the lid.

• Extinguish the candle before replacing the lid.

Tip: Your nose can become used to a smell and stop you from noticing the candle aroma after it has been burning for a while. A quick whiff of ground coffee or roasted coffee beans helps ‘reset’ your sense of smell and allows you to enjoy your favourite fragrance once more!

WAX MELTS

• Remove all packaging before use.

• Wax Melts should always be burned in an appropriate Melt Warmer. These can be either electric (which run off UK mains electricity) or non-electric (which use unscented tea-lights in their base).

• Despite their small size, Wax Melts provide powerful fragrancing, so we would recommend using them in medium to large sized rooms, particularly in some of the stronger scents.

• If you want to change scents, extinguish the tea light/turn off the warmer, and allow the Wax Melt to cool and solidify before removing from the Warmer.

• Always allow a Melt Warmer to cool before attempting to move.

• In non-electric Melt Warmers, we recommend the use of unscented tea lights.

• Store partially-used Wax Melts in a cool, dry place out of direct light. Keeping your partially-used Wax Melts in a sealed container or wrapping them in some clingfilm can help to preserve the scent.